Cabot Picture Light

Dimensions：

• 12" Light: 12"W x 8½"D x 4¾"H
• Backplate: 4¾"W x 3"H
• Weight: 5 lbs.
• 18" Light: 18"W x 8½"D x 4¾"H
• Backplate: 4¾"W x 3"H
• Weight: 6 lbs.
• 24" Light: 24"W x 8½"D x 4¾"H
• Backplate: 4¾"W x 3"H
• Weight: 6 lbs.
• Notes: If different sizes, finishes are needed, please contact us.

Specification：

• Material: Copper
• Finish: Vintage Brass / Bronze / Polished Nickel
  
• Light Number: 2 LED light bulbs
  
• Light Source: 5W LED module; 4650 lumens; Warm Light 2700K
• Voltage: 110V-220V available
• Certification: UL/CE/SAA
• Application: Living Room, Dining Room, Bedroom, Hotel Hallway, Foyer Entryway
• Warranty: 2 Years
• Shipping Time: 7 - 15  working days.
• FREE SHIPPING On All orders.
• Free of charge all bulbs.

Note:

• Contact us if sloping or vaulted ceiling.
• Requires installation by a licensed electrician.
• Certified to Damp UL electrical standards.
• We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after sale.

Please feel free to contact us by email if any question. 
Our email: support@rhouselamp.com

Shipping Policy

Thank you for supporting Rhouselamp. We are committed to providing you with the most pleasant shopping experience.
To track your order, please contact us at support@rhouselamp.com so we can provide you with your tracking number.

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Order Processing Time

Order processing time refers to the period between when you place your order and when we hand it over to the courier.

• Standard orders are shipped within 3–7 business days after order confirmation/payment.

• Special orders require 5–9 business days of processing.

• Orders placed on weekends or holidays may experience slight delays.

Our warehouse operates during standard business hours: Monday to Friday, excluding public holidays. We make every effort to minimize delays.

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Shipping Costs and Transit Times

Rhouselamp offers free standard shipping on all orders.

We also offer expedited shipping via UPS / FedEx / DHL, with a delivery time of 3–5 business days. Additional charges apply—please contact support@rhouselamp.com for details.

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Note:
If your package is oversized and you want to receive it faster, please contact us at support@rhouselamp.com. We will discuss available options with you in advance.

Total Delivery Time = Processing Time + Shipping Time (varies by location)

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Tracking

• You will receive an email when your order has been shipped, including a tracking number (activated within 24 hours).

• Tracking information may take 48–72 hours to update.

• If you are unable to track your package, contact us and we will resolve the issue within 48 hours.

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Delayed Delivery

If your order is delayed, please email us at support@rhouselamp.com. We will promptly check with the shipping company. Thank you for your understanding.

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Order Cancellation

You may cancel or modify your order within 24 hours of placing it.
Once your order has been handed over to the logistics provider, it cannot be canceled.
If you no longer want the product after receiving it, you may initiate a return request.

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Taxes & Duties

• In some cases, your order may be subject to customs fees, duties, or taxes charged by your government. These charges are the customer’s responsibility.

• We have no control over customs regulations—please contact your local customs office for more information.

• Orders shipped to the US: Tariffs are already covered by Rhouselamp. No additional duties are required.

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Breakage in Transit

While rare, breakage can occur during shipping. If any parts arrive damaged, please contact us, and we will replace them free of charge.

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Contact Us

If you have any questions, feel free to reach us at:
📧 support@rhouselamp.com

Return and Refund Policy

Last Updated: August 8, 2025

At Rhouselamp, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read the following policy carefully before making a return.

1. Eligibility for Returns

To qualify for a return:

• Items must be in the same condition you received them — unused, unworn, with tags, and in the original packaging.
• You must provide a receipt or proof of purchase.
• Installed products and customized items are not eligible for return.
• Returns must be initiated within 30 days of delivery.
• Orders that have already shipped cannot be canceled, but you may request a return after receiving the goods.

For all return or exchange inquiries, contact support@rhouselamp.com.

2. Reasons for Returns

We accept returns for the following reasons:

A. Product Quality Issues or Shipping Damage

• We will provide a free return or exchange if the item is defective or damaged during shipping.

B. Customer Preference

• If you simply change your mind or are dissatisfied for personal reasons (e.g., size, color, style, or no longer needed), you will be responsible for the return shipping cost.

3. Return Process

1. Request Authorization
   Email us at support@rhouselamp.com with your order number and reason for return.
2. Return Instructions
   Once approved, we'll provide the full return address and detailed shipping instructions.
3. Shipping
   Unapproved returns cannot be processed, so please wait for confirmation before shipping.
4. Delivery Timeline
   Total delivery time = processing time + shipping time. If you'd like help estimating delivery based on your location, just ask!

4. Refund Conditions

You may be eligible for a partial or full refund if:

• The item is damaged or missing parts due to our error.
• The item differs significantly from its description.
• The item is returned to the sender without being delivered.
• The item is not delivered within 90 days.

5. Refund Processing

• Refunds are processed within 7–10 business days after we receive your return.
• Refunds are issued to your original payment method. The time for the funds to appear depends on your bank or payment provider.

6. Order Cancellation

• Orders can be canceled within 24 hours of purchase if they have not yet shipped.
• The order cannot be cancelled after it is shipped, but you can apply for a refund after receiving the goods.
  
• To cancel, email support@rhouselamp.com as soon as possible.

7. Items Not Eligible for Refund

• Received the goods more than 30 days.
• Customized or made-to-order products.
• Items correctly described on our website but returned due to buyer misunderstanding.

8. Contact Us

If you believe we have not met our obligations under consumer law, please contact us:

• Email: support@rhouselamp.com
• Phone: +1 303-261-2724