Frequently Asked Questions
Find answers to common questions about our products and services.
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Where are you located? Our physical address is 1500 North Grant Street, Suite N, Denver, Colorado, 80203, United States.
Are you a legitimate business? Yes, we are a registered legal entity operating under the official business name Rhouselamp.
How can I contact support?
Email: support@rhouselamp.com
Phone: +1 303-261-2724
Hours: Monday - Friday, 9:00 AM - 7:00 PM (MST) -
Order Cut-off Time: 8:00 PM (MST).
Handling Time: 3–7 business days (Monday – Friday).
Transit Time: 7–10 business days (Monday – Friday).
Shipping Cost: Free shipping on all orders.
Shipping Destination: We ship exclusively to the United States.
Carrier: We utilize self-shipping methods for all deliveries. -
Return Window: Returns must be initiated within 30 days of receiving your goods.
Refund Processing Time: Refunds are issued to the original payment method within 30 days of receiving the returned goods.
Return Shipping Cost: $0 (Free returns).
Return Conditions: Items must be undamaged to qualify for a return.
How to Start a Return: Contact support@rhouselamp.com to begin the process. -
Accepted Payment Methods: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.
Cancellation Window: Orders must be cancelled before the 8:00 PM (MST) daily cut-off time to prevent processing.